Personalisation Terms and Conditions
By uploading an image you agree to our terms and confirm that you own the image or are authorised to use it.
Please take the time to read and check your order carefully at each stage as it may not be possible to make changes once you submit your request. Please note that all personalised orders are non-refundable.
If you are uploading a photo, images must be in JPEG or PNG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image, we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it however we cannot accept responsibility if your Personalised Product does not meet your expectations.
We reserve the right to refuse your request if we determine that it is in breach of our terms and conditions.
Ordering Personalised Products from Us
1.1 If you would like to place an order for personalised products our website will guide you through the steps you need to take. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order carefully at each stage as it may not be possible to make changes once you submit your request.
1.2 By uploading content to our site for use on personalised goods, you confirm that you own the image or are otherwise authorised to use it in this way and you grant us a non-exclusive, royalty free, irrevocable licence to use that content for the purpose of fulfilling your order.
1.3 You must not upload content for use on personalised goods which:
- infringes another person's or organisation’s intellectual property rights.
- breaches any applicable local, national, or international law or regulation.
- may harass, upset, embarrass, or alarm any person.
- includes any information which can be used to personally identify another person, for example their address or phone number, without that person's permission; or
- is pornographic, obscene, indecent, or offensive, which promotes discrimination based on race, sex, religion, nationality, ethnicity, disability, sexual orientation, or age, or that may incite hatred or violence.
1.4 You are deemed to place an order for personalised products when you complete the order process and entering your payment details. We will then send you an email acknowledging that we have received your order request along with details about the products that you have selected. Please note that this does not mean that your order has been accepted by us. Our acceptance of your order will take place as described below.
1.5 Our acceptance of an order takes place when we send you an email confirming that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation, even if your payment has been processed at an earlier stage. In some limited circumstances we may not be able to provide you with a Dispatch Confirmation. If we do not send you a Dispatch Confirmation, our acceptance of an order will take place when we post the Products to you.
1.6 If we are unable to accept your order, we will inform you by email and we will process a refund for the money you paid. For the avoidance of doubt, if there are two or more Products in your order and one or more of those Products is delivered, we will not refund the delivery charge. We will only refund the delivery charge if we are unable to accept your order as a whole and no Products are delivered to you at all.
1.7 We reserve the right refuse to accept an order for any reason, including but not limited to the following reasons:
(a) where Products are not available.
(b) where we cannot obtain authorisation for your payment.
(c) if there has been a pricing or product description error.
(d) if we believe your order is for commercial or other non-domestic concerns.
(e) If your requested order includes personalisation which is in breech of term 1.3 above.
1.8 We reserve the right to brand all Personalised Products.